Customer service – Technical Support

With a career in technical support, your work will involve advising and assisting customers with issues concerning their technical products. Learn more below.

 

Customer Service-

Technical Support

 

9 Week Program

  • 115 Instructor hours
  • 20 Lab hours

Prerequisites

None

Units Hours

Orientation

3

Customer Service Basics

25

Data Management and Technical Support Processes

61

Multilevel Escalations

25

Lab

5

A Future Proof Career

16

Schedule Options

  • This program is available in person and online.
  • Meet 3 days per week with Morning (9 AM-11 AM), Afternoon(1 PM-3 PM) or Evening (6 PM-8 PM online only) schedule options.

Learning Outcomes

  • Demonstrate understanding of multilevel customer service escalation processes
  • Demonstrate ability to document general customer service data as a technical support professional
  • Demonstrate ability to properly handle sensitive customer information
  • And more…

Industry recognized credential options from:

 

Certification logo and Partner page
DIverseNote Logo and certification page

Contact

Location

440 Burroughs St.

Detroit, MI 48202

 

Monday - Thursday

9am - 6pm