Hospitality

The foundation of hospitality management is comprised of customer service, a concept shared by all segments of the industry. Different segments of hospitality include client service processes, customer care, call centers, food and beverage, lodging, travel, gaming, and other areas.

The DiverseNote Mobility program in hospitality management has a focus on understanding the foundation of the industry, as well as the foundation of technology and hospitality management. Students will obtain skillsets and nationally recognized credentials that are in demand by employers.

Hospitality-

Hospitality Management

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The foundation of hospitality is

comprised of customer service,

a concept shared by all segments of the

industry. Different segments of

hospitality include client service

processes, customer care, call centers,

food and beverage, lodging, travel,

gaming, and other areas.

The DiverseNote Mobility program in

Hospitality Management has a focus on

establishing a foundation of the industry,

obtaining skill sets and nationally

recognized credentials that are in

demand by employers.

4 Week Program

36 Instructor hours
20 Independent study hours
8 Lab hours

Prerequisites

No previous knowledge is needed for this introductory course.

Schedule Options:

This program is available in person and online.
Meet 3 days per week with Morning (9 AM-11 AM), Afternoon (1 PM-3 PM) or Evening (6 PM-8 PM online only) schedule options.

Learning Outcomes

■ Demonstrate understanding of customer service practice

■ Demonstrate understanding of team management practice

■ Demonstrate an understanding of food safety management concepts