Customer service – Technical Support
With a career in technical support, your work will involve advising and assisting customers with issues concerning their technical products. Learn more below.
Customer Service-
Technical Support
9 Week Program
- 115 Instructor hours
- 20 Lab hours
Prerequisites
None
Units Hours
|
Orientation |
3 |
|
Customer Service Basics |
25 |
|
Data Management and Technical Support Processes |
61 |
|
Multilevel Escalations |
25 |
|
Lab |
5 |
|
A Future Proof Career |
16 |
Schedule Options
- This program is available in person and online.
- Meet 3 days per week with Morning (9 AM-11 AM), Afternoon(1 PM-3 PM) or Evening (6 PM-8 PM online only) schedule options.
Learning Outcomes
- Demonstrate understanding of multilevel customer service escalation processes
- Demonstrate ability to document general customer service data as a technical support professional
- Demonstrate ability to properly handle sensitive customer information
- And more…
Industry recognized credential options from:
Contact
Email: [email protected]
Location
440 Burroughs St.
Detroit, MI 48202
Monday - Thursday
9am - 6pm